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FAQs


What do I do if I got a wrong size?

  • If your items don’t fit and you need to exchange for a different size, we will only accept exchanges if your item isn’t used or washed. You have 40 days to exchange your items or get a refund.
  • Email Contact@superhousegoods.com with the size you are exchanging and the size you need. 

 

How much does shipping cost?

  • The Shipping is FREE on ALL orders.

 

Do you offer international shipping?

  • Yes, you can buy our products from anywhere.

 

How long does usually take for my order to arrive?

  • For normal products the delivery can take 2-4 weeks. This is because of the high demand that we have on the store. Anyway, we always do our best to ship your item as fast as possible.
  • Items are shipped with USPS and have a tracking number that you can get by emailing: Contact@superhousegoods.com

 

How can I track my package?

  • When your order is shipped (3-7 days), we will send you an email that will allow you to track your package. Otherwise, you may check the status of your order clicking on "track your order" or by emailing us to: Contact@superhousegoods.com

     

    I ordered more than 1 product, where are the other products I ordered?

    • We have differents suppliers that will prepare the order at different times and packages and also, we order on payment. So don’t worry if you don’t receive all of you items at the same moment. They are on their way and you may check the status of your order clicking on "track your order" or by emailing us to: Contact@superhousegoods.com

     

    I want a refund. What do I do?

    • Check out our Refund Policy page: https://superhousegoods.com/pages/refund-policy

     

    Can I pay in my country's currency? Or do I have to pay in USD?

    • All orders are processed in USD. While the content of your cart is currently displayed in your country's currency, you will checkout using USD at the most current exchange rate.

     

     

     

    Have any more questions? Please email us at:

    Contact@superhousegoods.com